Refund policy

Refund policy:

We want you to be completely satisfied with your XIRA order. If you experience any issue with your order, please contact us via WhatsApp or email us at info@xira-eg.com, and our customer care team will be happy to assist you.

We may offer a full or partial refund, or a replacement, in the following cases:

• You received an incorrect product or order.
• Part of your order is missing.
• You received a product that is damaged or defective due to a quality issue.

Claims must be submitted on the same day of delivery, along with relevant photos or details that may help us assess the issue.

Approved refunds are typically processed within 15 days.

Please note that original shipping fees are non-refundable.

We carefully review every complaint and will always do our best to resolve the issue fairly and ensure a positive XIRA customer experience.